Living Dynamics

This Communication, Conflict Management and Assertiveness programme will enable delegates to communicate effectively face-to-face or telephonically across barriers created by culture, language or hierarchy. It will assist delegates to be more assertive and manage conflict by using practical skills and techniques.

Specific Outcomes Covered

• To learn the importance of communication in organisations.
• To determine what barriers exist that stop us from communicating effectively.
• To learn how to diagnose and break down barriers in communication.
• To establish how to analyse your own listening skills and to improve your listening ability.
• To discover the elements of having a good self-image and how to improve that image.
• To explore your level of emotional intelligence.
• To evaluate behavioural styles and how to use verbal techniques to minimise conflict and deal with awkward situations.
• To learn how to use body language to read signals sent by others and to be more sensitive to their needs in the work context.
• To learn how to deal with difficult people and situations.

4

Engage in sustained oral/signed communication and evaluate spoken/signed text. (119462 US. No.)

5

Two days.

Target Audience

This programme is aimed at all employees who are interested in developing their ability to engage in oral interactions in a wide range of socio-cultural, learning and/or workplace contexts. Their goal should be to learn how to become more assertive and how to deal with conflict in an effective manner.

Interactive outcome based workshop, including a Living Dynamics' learner workbook, exercises, role-plays and communicative games, and assignments. Powerpoint slides and many communicative activities.