Living Dynamics

This Customer Care programme is all about learning practical skills for excelling in offering excellent service to customers. Staff learn to communicate effectively face-to-face or telephonically across barriers created by culture, language or hierarchy.

Specific Outcomes Covered

• To learn to instill a sense of belonging and belief in customer care.
• To establish who the customer is and what s/he wants.
• To create practical care lists - who relies on who?
• To use the essential ingredients and competencies required in caring for your customer.
• To understand the communication process.
• To improve your listening skills.
• To ensure that you have a good attitude.
• To perfect "The welcome process".
• To use proactive telephone techniques and etiquette.
• To handle complaints effectively.
• To learn to use positive body language.
• To understand diversity in body language according to culture etc.

Two days

Customer care is aimed at all employees who need to learn to polish and develop excellent people skills to care for their customers.

Interactive outcome based workshop, including a Living Dynamics learner workbook, exercises, role-plays, games and communicative activities.

We should never forget that without customers none of us would have jobs!