Living Dynamics

 This web-based email etiquette programme aims to assist companies to standardise their approach to email etiquette and writing. It is not always possible to find the time to attend a workshop or training programme. This short e-learning intervention will assist busy business people to enhance the effectiveness and accuracy of the emails they are sending.

Email is rapidly becoming the norm for almost all business correspondence, but it can also become a nightmare if not managed properly. This programme covers all aspects of email etiquette to minimise the time spent on writing emails and maximise their effectiveness. Aspects covered include; appropriate word choice / tone, content development, fulfilling your intention, how to avoid common language errors, how to avoid exaggeration and ambiguity, avoiding legal pitfalls, and following practical guidelines to become generally more effective and concise.

The learning / theory part of the programme is interactive and practical and makes you think as you work through new concepts. Thereafter, you will be required to answer multiple choice questions and quizzes and submit an original email letter. These will be marked and feedback sent via email to the learner. Delegates work on-line to participate in this programme but you can work for long or short periods as the computer will track and save your progress. The entire programme should take between six and eight hours to complete if attempted in one sitting, although this is not necessarily advised! A new and exciting concept of self-study combined with feedback from the professionals.

E-Learning Email Etiquette

This e-learning email etiquette web-based programme enables delegates to spend less time writing emails and yet, to produce email documents which are concise, accurate, effective and suitable in terms of the latest email etiquette and trends. This e-learning computer based intervention can be completed at the delegate's own time and pace. Furthermore, it is the ideal way for companies to get large numbers of staff trained to use a standardised and accurate approach to email writing without leaving their offices!

Specific Outcomes Covered

• To learn about email etiquette and current trends in writing style and practice.

• To learn about the legal pitfalls and implications of writing an email.

• To understand how to structure an email, and how to develop the content for clarity of thought and logical progression.

• To learn to use an effective subject heading to assist the clarity of the message

• To make appropriate word choice to use the correct tone.

• To learn to avoid exaggeration and clichés etc.

• To learn about typical grammar and punctuation pitfalls and how to avoid these.

• To learn to be clear in your intention and action plan.

• To save time in writing your emails.

• This programme is assessed on-line, and delegates receive individual feedback on the final email assignment submitted.

Target Audience

This e-learning programme is aimed at all employees who have to communicate with colleagues and clients by email.

Delegates Requirements

• Access to a computer

• Own email address

• Web access to a secure website (Living Dynamics’ own secure web site)

Learning Methodology

• Highly interactive knowledge / theory sections

• Multiple choice questions at the end of each module

• A system that tracks individual progress so no need for repetition or constant saving of work

• Personal feedback from live tutor after submission of final assignment.

• Technical and content support via phone or email.

Learning Modules

1. The anatomy of an email...

• Correct use of header; address fields, subject headings, greetings and closes

• Multiple choice knowledge test

2. The basic bones...

• Content development of information, selection of a suitable tone for internal & external emails through word selection, avoiding omitting critical information etc..

• Multiple choice knowledge test

3. Fleshing it out...

• Editing your email for typical pitfalls and errors such as paragraphing, punctuation, spelling etc. and how to fix this

• Multiple choice knowledge test

4. Creating a professional email...

• Many techniques for a professional finish such as auto signature, disclaimers, out-of-office messages, avoiding jargon, time saving etc.

• Multiple choice knowledge test

5. Submission of final assignment

• Use everything you have learnt to produce a professional, accurate and effective business email. Submit it and receive feedback and guidelines from your online tutor.

Duration

Six to eight hours depending on personal speed and input. Delegate can log in and out of programme at will.

Training Medium

Independent, e-learning intervention. Consists of interactive theory sections and multiple choice questions and quizzes, and finally to write an email assignment. Individual feedback is sent to the delegates.

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 E-Learning Training in Email Etiquette - computer based training – work from your own desk and in your own time!