Living Dynamics

The aim of this programme is to enable Executive Personal
Assistants to fine tune the skills they require for
working at this senior level. The programme gives in depth
insight into many effective communication techniques
required face-to-face and on the telephone. It shows
delegates the need for working discreetly, loyally and
efficiently to support and enhance the role being
                                         played by their manager.

 Specific Outcomes Covered

• How to become an asset to your manager and a valuable team player.
• Understanding the role of an executive PA.
• Understanding the manager’s needs and communication style.
• Communicating in a proactive manner.
• Getting your manager organised!
• Taking initiative in planning and coordinating events and meetings.
• Looking and acting professionally (full image consultation).
• Dealing with office politics and conflict.
• Ensuring loyalty and discretion in all you do.
• Writing accurate and persuasive documents.
• Writing effective reports and agendas.
• Email etiquette for the PA and the manager.

NQF Level

4

Applicable Unit Standard

Achieve personal effectiveness in business environment (110021 US. No.)

Credits Awarded

 6

Duration: Three days  - group training
                                                                                                                                                   
Venue: Your training venues - nationally

Group size: Groups -  maximum 10