Living Dynamics

This Introduction to Communication Skills programme is targeted at an elementary level and will give delegates a basic introduction to what communication is, and how important it is to understand the principles of interpersonal reactions and relationships in the work place. It offers practical skills to improve communication with colleagues and clients.  

Specific Outcomes Covered

• To understand the role of communication in the organisation.
• To improve listening skills to ensure clarity of understanding and interpretation of information/instruction.
• To improve self image and stress the importance of having a good attitude.
• To become more confident and assertive in dealing with colleagues and clients. 
• To be able to answer the telephone effectively and create good first impression.
• To take an effective message on the telephone.
• To make the most of the welcome process in the work environment.
• To understand the importance of using people's names correctly as a sign of respect.
• To use specific verbal techniques to check for understanding and minimise conflict at work.
• To understand the importance of body language in the work place.
• To ensure that one is using positive body language.
• To understand the non-verbal signals sent to us by others.
• To apply practical skills to maximise daily goodwill in the office.

NQF Level

2

Applicable Unit Standard

Behave in a professional manner in a business environment (14359 US. No.)

Credits Awarded

5

Duration

Two days

Target Audience

This introductory communicative programme is aimed at all employees in non-managerial positions, who are interested in developing professional behaviour to improve their interaction with internal and external customers.

Training Medium

Interactive outcome based workshop, including a Living Dynamics learner workbook, practical exercises. Powerpoint slides and various games, role-plays and communicative activities.